Policies

Last Revised: October 31, 2024

Guitar Center Return Policy

RETURNS & BUY ONLINE PICK UP IN-STORE
EXTENDED FOR THE HOLIDAYS

PURCHASE NOW, RETURN BY JAN. 31
in original condition for a full refund or exchange

BUY ONLINE NOW, PICK UP BY DEC. 24
with our special holiday extended pickup option

Purchases made after Dec. 17 still qualify for our standard 45-day return policy. Extended return policy is 45 days or Jan. 31, 2024—whichever comes later. Online order pick-ups placed between 10/31-12/10, can be picked up in-store until 12/24/23. Extended online order pickup is 14 days or Friday, Dec. 24, 2023—whichever comes later. Items with a 3 day return window are not covered by this policy and will follow their regular return period.

45 Day Satisfaction Guarantee - Limitations and Exceptions Apply*

Our goal is your total satisfaction.

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges.

Two Ways to Return a Product

1. Items purchased in-store or online can be returned to any Guitar Center store. Just bring a copy of your order confirmation email or the packing slip you received with your order. Credit will be issued immediately. If you return your product in-store, you can avoid paying return shipping charges and will not need a return authorization code. For the latest information on store status and hours, please check stores.guitarcenter.com.
2. Ship the item to us. You must have a return authorization code, which you can obtain by calling 1-866-498-7882 or emailing service@guitarcenter.com. Click Here (opens PDF file) to see detailed return handling charges. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.

*Limitations and Exceptions to Extended Return Period

Returns of the following products must be made within 3 days of purchase – Vintage instruments.

The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, special orders -- both custom/special orders and items we don’t stock.

The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.

Apple products incur a 10% restocking fee on any open box returns. Note: Apple hardware with defects in materials or workmanship, under the one-year Limited Warranty, are subject to Apple’s return policy. By using your Apple product, you are agreeing to be bound by the terms of the Apple One-Year Limited Warranty as set out on the manufacturer’s website.

Abuse of Return Privileges

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

International Returns

Refer to your packing list for international return instructions. If you have questions or need assistance, please call our customer service representatives at 1-866-498-7882.

Requesting to Return a Product By Mail

Contact our experts at 1-866-498-7882 or email us at service@guitarcenter.com, to obtain a return authorization. Online orders should be shipped to:

Cash Refund Policy:

Refunds for cash purchases over $250.00 will be made by check or Visa Debit Card (in select locations).

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